Privacy Policy

Effective November 11, 2026

Bridal Société is operated by SUBTLEGEND LLC in the United States. This policy explains how we handle information when you visit our website, subscribe to our newsletter, or use Sales Trainer or Owner Advisory.

Information we collect. We collect information you provide when you create an account, subscribe, invite a team member, contact Member Concierge, or use an advisor. This may include your name, email address, store name, account role, subscription details, and the information you enter in chat.

How we use service providers. We share information with service providers that help us host our website, deliver our newsletter, process payments, manage accounts, and operate our AI advisors. When you chat with an advisor, we send your messages and relevant conversation context to an AI service provider to generate a response.

Chat history. We save chats so they can be accessed within the subscribing store’s account according to its access permissions. Authorized Bridal Société personnel may review chats to improve the service. We do not share your chat history with other stores. If you’re looking for additional privacy, when you describe an appointment or discuss a team member, use anonymized examples and leave out names, contact details, payment information, and other identifying details.

Deleting chats and accounts. When you delete a chat or close your account, we permanently delete the associated chat data from Bridal Société’s systems within 30 days. We may retain billing records where required by law.

Cookies and newsletter. We do not use analytics or advertising cookies. Essential cookies may be used to support site functions such as signing in and maintaining a session. If you subscribe to our newsletter, we use your email address to send it to you. You can unsubscribe using the link in any newsletter email.

Contact and privacy requests. To ask a privacy question or request access to, correction of, or deletion of your personal information, email Member Concierge at members@bridalsociete.com.